Use a correlation ID

A correlation ID is a reference value attached to an error. It helps support find the matching server-side event without asking you to send private logs or screenshots with sensitive data.

When you see one

Mincemeat may show a reference in an error banner or toast:

Ref: 550e8400-e29b-41d4

Some errors also include a Copy button next to the reference.

Steps

1. Copy the value shown after Ref:.
2. Write down what you were trying to do.
3. Note the page or feature where the error appeared.
4. Note the approximate date and time when the error happened.
5. Try the action once more only if it is safe to repeat.
6. Send the correlation ID and context through your normal support channel.

What to include

Include	Example
Correlation ID	550e8400-e29b-41d4
Page or feature	Account Settings, Static Sites, Cloud Instances
Action	Changing password, adding a domain, opening terminal
Approximate time	2026-05-18 09:30 in your local time
Expected result	What you expected Mincemeat to do
Actual result	The short error message shown in the app

What not to include

• Passwords, recovery codes, authenticator codes, session cookies, or tokens.
• Real customer domains unless support specifically asks for the public domain involved in the issue.
• Full browser console logs without checking them for sensitive values.
• Screenshots that show private account identifiers or unrelated customer data.

Troubleshooting

Problem	What to check
There is no Ref: value	Send the page, action, time, and exact visible error message instead.
The copy button does not work	Select the reference text manually, or type it into the support request.
The error disappears after retrying	Include that the retry succeeded so support can treat it as intermittent.

Related

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• Error messages
• Contact support