Use recovery codes

Recovery codes let you sign in when you cannot access your authenticator app. Each recovery code works once, so replace your codes after using one.

Before you start

• Your account must already have two-factor authentication enabled.
• You need one unused recovery code.
• If you are regenerating codes, you need your current password and an authenticator code.

Sign in with a recovery code

1. Enter your email and password on the sign-in screen.
2. When Two-Factor Authentication appears, paste one unused recovery code in Verification code.
3. Select Verify.
4. After you sign in, go to Account Settings.
5. Select Two-Factor Auth.
6. Regenerate recovery codes so you have a complete current set.

Regenerate recovery codes

1. Open Account Settings.
2. Select the Two-Factor Auth tab.
3. In Recovery Codes, select Regenerate Codes.
4. Enter your Current Password.
5. Enter your Authenticator Code.
6. Select Regenerate.
7. Save the new codes when Save Your Recovery Codes appears.
8. Select the acknowledgement checkbox.
9. Select I've Saved My Codes.

What happens next

Regenerating recovery codes invalidates all previous recovery codes. Only the newest set can be used for future sign-ins.

Troubleshooting

Problem	What to check
A recovery code is rejected	Confirm it has not already been used and that you copied the whole code.
You used your last recovery code	Sign in with it, then regenerate codes immediately.
You lost both the authenticator app and recovery codes	Contact support through your normal support channel. Do not send passwords or old recovery codes.

Related

• Sign in
• Set up two-factor authentication
• Disable two-factor authentication